Frost: request a paper copy of an electronic statement
Updated · 2 min read
The desktop apps export date, description, and amount as CSV. Open CSV in Excel to save an XLSX workbook. Statement support varies: verify the result against your own PDF.
Use the paper-copy request route
Frost's E-SIGN agreement includes periodic account and activity statements among electronic communications. For a copy covered by its 90-day provision:
- Call 800 513 7678, available 24/7.
- Or write to Telephone Customer Service, P.O. Box 1600, San Antonio, Texas 78296.
Specify the statement sought through the bank's own service channel and follow its verification instructions. The postal address and request window come from section B of the agreement; the number is also listed on Frost's contact page.
Check the window and applicable cost
The 90 days run from the original electronic communication, not from when you notice the missing copy. That clause does not establish that every older request is refused. Ask Frost about availability for an older period.
A copy may incur the applicable fee schedule's charge. Confirm the schedule for the specific account rather than assuming all personal products have the same copy price.
| Needed result or situation | Bank route or condition | Decision |
|---|---|---|
| Paper copy request | Call 800 513 7678 | Within 90 days of issue |
| Postal alternative | Telephone Customer Service | P.O. Box 1600, San Antonio |
| Keep electronic access | Request a copy | Do not revoke consent |
Preserve electronic delivery if you still need it
Section D says withdrawing consent disables electronic communications, including Online Statement Delivery. A one-off paper copy under section B does not require that withdrawal.
Starting or cancelling Online Statement Delivery can take two statement cycles. That timing is a delivery-preference change, not a promised paper-copy turnaround. Current Online Banking agreement, IV B1.
For Frost, request the specific paper copy within the published window and confirm its cost without withdrawing electronic consent.
Use the record planner to record your chosen route and the outstanding document period.
For a PDF already obtained, the CSV (Comma-Separated Values) guide covers spreadsheet use. LocalExtract processes one PDF locally into date,description,amount CSV; XLSX (Excel workbook format) is saved in Excel. Verify the results. Downloads.
Official sources checked October 14, 2026.
LocalExtract Team
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